Contents
Contact us
Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Internet Assistance
Do you need help using our website?
Our online help service is available to answer your questions about :
Our online help service is available to answer your questions about :
- booking and purchasing tickets
- information about fares and promotions on line
- your check-in on line
- website content
You can also call our web support agents directly at 4003-9955- option 4 from main cities, or 0800 888-9955- option 4 from elsewhere.
Our department is open from Monday to Friday (8h00 to 19h00) and Saturday (9h00 to 15h00)
Our department is open from Monday to Friday (8h00 to 19h00) and Saturday (9h00 to 15h00)
Telephone Sales
- Air France (Monday to Friday : from 8h00 to 19h00 and Saturday from 9h00 to 15h00)
4003-9955* from main cities
0800 888-9955* from elsewhere - KLM ((Monday to Friday : from 9h00 to 19h00 and Saturday from 9h00 to 15h00)
4003-1888* from main cities
0800 888-1888* from elsewhere
SAC (Customer Care Center)
0800 888 7000
Compliment/Claim
Delayed flight, problem at the airport, claim or sugestion about your trip...
We do our best to help you resolve these issues
Declaring a baggage incident or lost property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues
Compensation and Refund
- Did you buy your ticket on line or over the phone? :
4003-9955 from main cities
0800 888-9955 from elsewhere
- Did you buy your ticket at an Air France ticket office, or at a travel agency?
Flying Blue
From Monday to Friday : 09h - 21h : (+55) 11 5582-6528
Flying blue service is closed on: 01/01, 28/05, 04/07, 03/09, 22/11 and 25/12
For all your questions or requests concerning our frequent flyer programme, Flying Blue, you can also send an email.
Flying blue service is closed on: 01/01, 28/05, 04/07, 03/09, 22/11 and 25/12
For all your questions or requests concerning our frequent flyer programme, Flying Blue, you can also send an email.
Corporate Service Desk AIRFRANCE KLM
Help to plan your corporate travel depending on your corporate's profile
Fone: 4003 5657 (Monday to Friday : from 9h00 to 19h00 and Saturday from 9h00 to 15h00)
Fone: 4003 5657 (Monday to Friday : from 9h00 to 19h00 and Saturday from 9h00 to 15h00)
BlueBiz
Contact our BlueBiz team to have more information about our program designed exclusively for businesses