Air France - Sky Team

Customer care

Any questions? Let Flying Blue take care of them for you.

Ensure your personal details are up to date

Benefit from e-services, save time when making reservations and ensure we know exactly where to reach you by entering a few personal details online.

Missing Miles ?

Let us know if Flying Blue Miles haven't appeared on your statement within 6 months of your trip, hotel stay or other partner service.

You have not yet received a Pincode

You can obtain one by email upon request.

If you forget your personal Pin code or username

Get a new one right away. In the interests of security, your will need to answer to your personal security question.

Changing your Pincode or user name ?

Make life simple! Choose a Flying Blue user name and Pincode that are easy to remember. Enter your current user name and Pincode, then select from the following 

Have you lost your Flying Blue Card?

To get a new Flying Blue Card, please fill out a request form online.While waiting to receive your card, you can continue to earn Miles by giving your membership number when you make a reservation. Have you forgotten your membership number, or do you need to show proof of membership when boarding? Print out a copy of your card online now!Note: the copy is a temporary document and does not replace your card. 

Contact Flying Blue

Contact our Customer Service directly. We will be happy to answer all your questions and to receive your suggestions.