Refunds or travel voucher on tickets, options or other services... Here's everything you need to know! Requesting a refund or a travel voucher online is quick and easy, and saves you time.

Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency, for example) please contact the point of sale directly to request your refund.
By using Your Bookings section, you can get a travel voucher or a refund online faster.
You can submit a refund request for a ticket if you bought it at least 2 days and up to 12 months ago and if it isn’t a Flying Blue Reward ticket.

If a refund is not already proposed to you in the “My Bookings” section of the website, please complete the refund claim form below.
The deadline for reimbursement, according to Law 14.034/2020, is a maximum of 12 months. However, we will try to make the refund in the shortest period possible after receiving the request. In case of payment by credit card, the refund procedure will be forwarded to the card administrator within the deadline. The refund will only be processed after receiving of all necessary information/documents.
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We recommend you contact your service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
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