REFUNDS

Please note: 

if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency, for example) please contact the point of sale directly to request your refund.

Some vouchers (EMD) you may have received due to a cancelled flight, delay, denied boarding or change of class are refundable and can be exchanged for cash, by bank transfer.

You may use other non-refundable (non-refundable EMD) vouchers as credit for your next flight booking and / or to purchase additional options. 

To find out if your voucher (EMD) is refundable or not, contact our Web Support Service.
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REQUEST A REFUND FOR A HOTEL BOOKING, CAR RENTAL, TRANSFER, PARKING OR AN ACTIVITY
We recommend you contact your service provider before submitting your refund request online.
Service providers contact details are listed in your confirmation e-mail.
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