Compensation and refund

Did you buy your ticket on line or over the phone? :

Get in contact with Telephone Sales Support, a fee of US$16* will be charged per passenger. If the ticket bought is full flex ticket no service fee won’t be charged. 
Contact our telephone sales support:

4003-9955-option 2 from main cities

0800 888-9955-option 2 from elsewhere

Did you buy your ticket at an Air France ticket office, or at a travel agency?

Just go to that same agency with your original ticket to request the compensation/refund or get in contact with Telephone Sales Support, a fee of US$33* will be charged per passenger. If the ticket bought is a full flex ticket no service fee won’t be charged. 

Contact our telephone sales support: 
4003 9955 – option 2 from main cities 0800 888 9955 – option 2 from elsewhere
* in case of a credit card purchase, this fee will be charged, on this credit card, in BRL with the exchange rate determined by your card.
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