Information related to travels to and from Ecuador

Updated on 11 October, 2019, 07:30 AM (Paris local time)

Further to the security situation in Ecuador, Quito (UIO) and Guayaquil (GYE), our flights schedule might be disrupted.

Currently, if you wish, we offer you rebooking options at no extra cost for the same travel cabin. You can find details of our commercial measures in "Can I modify my trip?"

In case of disruptions, your flight status will be updated in real time on our website or mobile app, in the section "Flight & Airport Info". We recommend to check your flight status before coming to the airport.

We keep on monitoring the situation in real time and will inform you in case of any evolution of our flights schedule.


If you have a valid Air France ticket, issued on or before 08 October 2019, for a flight from 03 to 17 October 2019, departing from or arriving in Quito, you can postpone your trip at no extra cost onto a later flight until 24 October 2019 included.
You may also choose to postpone your flight to after 24 October 2019, change your country of destination or origin or cancel your trip. In this case, you will be entitled to a non-refundable voucher valid 1 year for Air France or KLM flights.

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If your flight is cancelled or delayed by more than 5 hours and you decide not to travel, you can obtain a refund for your ticket by contacting your point of sale directly.

If you bought your ticket on our website, please click on "Refunds" section at the bottom of this page.
*Select your departure date and flight in the Flight status page to download an attestation.
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