Didn´t receive your baggage upon arrival at the airport? Please accept our apologies. Its delivery may be delayed due to technical difficulties or a missing baggage tag. Here you will find information on what to do if your baggage was not delivered.

How to make a claim

If your arrival airport is in metropolitan France

You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.

If your arrival airport is outside of metropolitan France

Please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.

Claims on necessity purchases

Have you had to make necessity purchases (such as toiletries or clothing) because your baggage was late and you were not at your residence? The reimbursement limit corresponds to the equivalent in reais to 60 euros per day of baggage delay, limited to 21 days. You have 21 days from the date of your baggage's return to submit a reimbursement request via the online declaration form. Remember to keep your receipts, which you may need to show to our staff.

Tracking file progress

You can track the progress of your file online using the World Tracer tool or by contacting your arrival airport´s baggage service , which is responsible for handling your baggage file. When your baggage is located, we then contact you to arrange for delivery.

What to do if your baggage is not found

  • If we do not locate your baggage within 2 or 3 days following your arrival, please fill out the inventory form that was provided to you when your baggage file was created at the airport. Once completed, please return it by mail to Air France Baggage Service .
  • You can also fill out the PDF version of the inventory form , which is available online.
  • If your baggage has not been located after 21 days, customer service in your country of residence will contact you directly.
  • You can also contact customer service in your country or residence at any time.

Compensation for lost baggage

If despite all efforts your baggage is not found, Air France can offer compensation. According to the Montreal convention , this compensation can be paid up to approximately €1,130*. To obtain this compensation, please complete the online claim form If you have already completed an online declaration form for the loss of your baggage, please indicate the file number that you received. Otherwise, we will provide you with a tracking number to keep.

You can also contact customer service in your country of residence.

Please note: when checking in baggage, you can make a special declaration if the value of your property exceeds the maximum compensation provided (€1,130*). Depending on the difference, you will be compensated at its true value in case of loss.
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