Operations News

In case of disturbances (severe weather conditions, industrial action, etc.), Air France makes every effort to notify you as soon as possible and offer alternative solutions.

Hurricane MARIA

Updated on 18 September, 22h00 (Paris local time)

Due to the forecasted path of hurricane MARIA in the Caribbean Sea, our flight schedule is adjusted accordingly.

Specific commercial guidelines are implemented, if you choose to postpone your flight until 28 September 2017.
 
If you choose to change your country of destination or origin or cancel your journey, you will be entitled to a non-refundable voucher valid one year for Air France, KLM or HOP! flights. This voucher is non-refundable.
For further information, please contact your travel agent.

Situation in Saint Marteen further Hurricane Irma

Updated on 19 September, 09h40 (Paris local time)

The path of the hurricane Irma is still impacting our flight schedule within the concerned area. At the present time, our flights to and from Saint Maarten (SXM) are cancelled until September 30, 2017 included.

In cooperation with the authorities currently providing an air link between Saint Maarten Grand Case (SFG) and Pointe à Pitre, we are closely monitoring the situation and will resume flights to Saint Maarten Juliana (SXM) as soon as all the safety conditions are met.

We would like to assure you that our teams are fully mobilized and will do their utmost to assist all customers impacted by this disaster.

Specific commercial guidelines are implemented. If you choose to cancel your journey, you will be entitled to a non-refundable voucher valid one year for Air France and KLM flights. For further information, please contact your travel agent.
Before going to the airport, if the flight is "operated by Air France", we recommend you to check the information about your flights on our website or mobile app in the "your reservations" section.

If your reservation is cancelled, we recommend you not to go to the airport. Contact your travel agent or our teams who are mobilized to assist you in seeking alternative solutions. ("Contact us" section).

If your flight is cancelled, you can receive the refund of your ticket by contacting your point of sale directly.

If you bought your ticket on our website, or on an Air France point of sale, please click on "Refunds" section at the bottom of this page.
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