REFUND OF YOUR TICKET

* All fields marked with an asterisk (*) are mandatory

Please read the instructions below carefully. You will find all the information you need to make your request.

This form allows you to request a refund of your ticket or a voucher. If you purchased your ticket in a travel agency or on the website of another airline, please contact them directly for more information.

Please note: before requesting a refund or a voucher, make sure that you have cancelled your booking before the departure date of your flight.

For more information, please consult our Air France Protect page, the Contact us page or FAQ on Vouchers page.

Your Identity

{0} is a mandatory field
{0} is a mandatory field The {0} field must contain at least {1} character(s). The {0} field must contain letters only. Do not use accents or symbols.
{0} is a mandatory field The {0} field must contain at least {1} character(s). The {0} field must contain letters only. Do not use accents or symbols.

{0} is a mandatory field The phone number you entered is invalid. Please change your request. The phone number entered does not contain the correct number of digits required for your country or region - Please modify your entry.

{0} is a mandatory field The phone number you entered is invalid. Please change your request. The phone number entered does not contain the correct number of digits required for your country or region - Please modify your entry.
{0} is a mandatory field The e-mail address entered is incorrect. Please try again.
Incorrect Flying Blue number. Please verify your entry. Incorrect Flying Blue number. Please verify your entry. Please complete this field. Incorrect answer format.

Trip details

{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
Choose a departure date matching the format dd/mm/yyyy
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.

REASON FOR REQUEST

PROCESSING METHOD

** Fare conditions are indicated on your ticket and in the My Bookings section of our website. If the ticket is non-refundable, you will only receive a tax refund.

INITIAL PAYMENT METHOD

BANK TRANSFER, CASH, CHECK OR OTHER PAYMENT METHOD

Fill out the following fields if your payment method was bank transfer, cash, check or others.

{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
    {0} is a mandatory field

    Please scan and anex the CPF of the passenger to authorize the refund:

    The deadline for reimbursement, according to Law 14.034/2020, is a maximum of 12 months.
    However, we will try to make the refund in the shortest period possible after receiving the request.
    In case of payment by credit card, the refund procedure will be forwarded to the card administrator within the deadline. The refund will only be processed after receiving of all necessary information/documents.

    According to ANAC Resolution 400, in Brazil consumers can forfeit the ticket’s purchase up to 24 hours after receiving the online ticket. This rule only applies to purchases made at least 7 days before the departure date.